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The casino not only canceled the winnings but additionally suspended the player's account devoid of crystal clear interaction.
When analyzing the casino's Safety Index, we look at all complaints gained by our Grievance Resolution Centre, plus the grievances submitted by means of other Sites and channels.
In spite of our endeavours to assist, the player experienced unsuccessful to respond to our inquiries about any withheld winnings based upon his geolocation. As a result, we have been compelled to reject the complaint a result of the not enough additional data, which prevented us from continuing with any additional investigation or delivering opportunity options.
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Μπорεіτε να πεрιδιαβεіτε στις διάφорες κατηγоріες τоυ καζіνо, όπως τо ζωντανό καζіνо, оι κоυλоχέрηδες, τα παιχνіδια με τζακπότ κλπ.
Deposited about the 29th it’s been 2 times and it hasn’t arrived. No on web page receipt to point out i started off a deposit whatsoever. And consumer care are less than knowledge and might’t fix your challenges
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In essence, there didn't appear to be something icky about these bonus regulations. As constantly, it remains proposed that you simply go read through as a result of them yourself also for almost any the latest modifications or updates!
The participant from Germany were in the position to deposit money into your casino, despite the fact that it did not accept players from his place. The participant claimed he did not use any VPN or IP-masking computer software to entry the casino. He had registered Together with the casino on April 9 and found out concerning the casino's terms and conditions, powerful from January 1, 2023, which clearly mentioned that they did not settle for gamers from Germany.
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The player from Portugal had asked for self-exclusion from the net casino but ongoing participating in as the process was not instant. She had gained all-around two hundred euros and was unable to withdraw her winnings due to account closure. After she had submitted her grievance into the Complaints Group and presented essential documentation, the crew experienced contacted the casino on her behalf.
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